*For Product Returns, Please Read Our Returns Policy Here.   ADDRESS / LOCATION  (Cincinnati Home Office / Warehouse Shipping Location): Pet Stores USA 125 W. Crescentville Cincinnati, OH  45246    Send Email Inquiries: Click Here Call Customer Service 9 - 5 Eastern Time, M-F  888.300.5139 Please have the order date, order number and " Ship To " name available when calling. Please allow 5 - 7 business days for product delivery.